Shipping & delivery policy

Every keepsake is made to order. Each product page shows its make time — typically a few working days — before the parcel is dispatched. During busy periods make times may be a little longer, and we'll say so at checkout or by email if that affects your order.

Total delivery time is the make time plus carrier transit. Domestic deliveries usually arrive within a few days of dispatch; international deliveries typically take longer depending on destination and customs. Tracking is provided where the carrier supports it.

We ship to many countries worldwide. Standard shipping is a flat $12 USD, and is free on orders over $60 USD (and free for members). Shipping is calculated and shown at checkout in USD.

For international orders, the destination country may charge import duties or taxes on delivery. These are set by the destination's authorities, are not included in our prices or shipping fee, and are the recipient's responsibility. We can't predict or refund these charges.

Please make sure your delivery address is correct — we can only change it before an order is dispatched. Parcels returned to us due to an incorrect address or failed collection can be re-sent, though a further shipping fee may apply.

If a parcel is lost or arrives damaged, contact support@reeidunderheat.shopwithin 14 days of the expected or actual delivery date with your order reference. We'll work with the carrier to investigate and will remake or refund as appropriate.